Community Tech Solutions Service Agreement

Service Overview: What You Need to Know

At Community Tech Solutions, we want to get your technology back on track as safely and quickly as possible. To ensure a smooth experience, please keep these three key points in mind:

Data is Your Responsibility: You must back up your files (photos, documents, etc.) before we begin work. While we take every precaution, we are not liable for data loss or hardware failure during Service.

Optional Backup Service: If you don't have a backup or aren't sure how to make one, we can do it for you for a small fee. Just let us know before we start!

Limited Liability: Our total liability for any service is limited to the amount you paid for that specific project. We are not responsible for "consequential" losses like lost business time or profits.

SERVICE AGREEMENT & ON-SITE POLICY

1. SERVICES & ACCESS

• Scope: Provider agrees to perform technical support, consultation, and network services as described in the attached Scope of Work (Exhibit A).

• Access: Client shall provide safe, clear access to all devices and work areas. For on-site services, the Client or a designated representative must be present at all times.

• Software: Client is responsible for providing all necessary software licenses and product keys. Provider will not install unlicensed or pirated software.

2. DATA BACKUP RESPONSIBILITY (MANDATORY)

• Client Responsibility: The Client is solely responsible for ensuring all data, software, and systems are adequately backed up before work begins.

• Disclaimer: Provider is not responsible for any data loss, corruption, or hardware failure occurring before, during, or after services.

• Optional Backup Service: If requested, Provider can perform a backup for an additional fee. This involves transferring data to an external storage device provided by the Client.

• Verification: If a backup is performed by Provider, the Client must verify the data is successful before further work proceeds. Client’s verification constitutes final acceptance of responsibility for that data.

3. LIMITATION OF LIABILITY (THE "CAP")

• "As-Is" Service: While Provider uses commercially reasonable efforts, there is no guarantee that all issues will be resolved or that services will be error-free.

• No Consequential Damages: Provider shall not be liable for any indirect or incidental damages, including but not limited to lost data, lost profits, or business interruption.

• Direct Damages Cap: Provider’s total cumulative liability for any claim arising out of this Agreement—including any physical damage to Client’s hardware or property—shall not exceed the total fees actually paid by the Client to the Provider for the specific project or service giving rise to the claim. 

• Hardware: Provider is not liable for pre-existing hardware failures that manifest during service (e.g., a failing drive that ceases to function during a diagnostic scan).

4. PAYMENT & CANCELLATION

• Billing: Services are billed at the rate specified in the Fee Schedule (Exhibit B).

• Cancellation: Client must provide at least 24 hours’ notice for cancellations or may be subject to a cancellation fee.

• Governing Law: This agreement is governed by the laws of the State of Washington.

Last Updated: January 2026