Privacy Policy: Community Tech Solutions

1. Information We Collect

We collect only the minimum amount of data necessary to provide technical support and manage your account:

• Contact Information: Name, email address, phone number, and physical service address.

• Technical Identifiers: IP addresses, device serial numbers, and system logs used for diagnostics.

• Payment Data: Billing details processed through secure, PCI-compliant third-party partners.

• Support Metadata: Notes regarding your specific hardware configurations or software issues.

2. How We Use Your Information

Your data is used strictly for functional business purposes:

• Fulfilling service requests and scheduling on-site or remote support.

• Invoicing and processing payments.

• Sending critical service updates or security alerts related to your devices.

• Note on AI: We do not use your personal data to train artificial intelligence models or for automated profiling.

3. Third-Party Disclosures & "Selling" Data

• No Sale of Data: Community Tech Solutions does not sell, rent, or trade your personal information to third parties for marketing or any other purpose.

• Service Processors: We share data only with essential vendors (e.g., cloud backup providers, accounting software, or payment processors) who are contractually bound to protect your privacy.

4. Data Retention & Security

• Retention: We retain administrative records (contracts/invoices) as required by law. Technical access credentials (passwords provided for a specific repair) are purged immediately upon the completion of the service.

• Security: We employ industry-standard safeguards, including encryption for data at rest and in transit, multi-factor authentication (MFA) on all internal systems, and regular security audits.

5. Your Privacy Rights

Under applicable laws, you have the right to:

• Access: Request a copy of the data we hold about you.

• Correction: Ask us to update inaccurate or incomplete information.

• Deletion: Request that we delete your personal data (subject to legal record-keeping requirements).

• Withdrawal: Opt-out of any non-essential communications at any time.

6. Washington State Supplemental Notice

For information regarding "Consumer Health Data" (including biometric data like FaceID setup), please see our standalone Consumer Health Data Privacy Policy.

7. Contact Us

For any privacy-related inquiries or to exercise your rights, please contact: Privacy Lead: hr@ctechsolution.tech. Response Time: We aim to respond to all verified requests within 30 days.

Effective Date: March 1, 2024

Last Updated: January 27, 2026